Question 1

How do I get to The Hidden Valley Resort? Which airport do I land at?

Accepted Answer

There are generally 2 ways to get to The Hidden Valley Resort.
 
By Air:
The Hidden Valley Resort is served by the Diqing Shangri-la airport (DIG), a 20-minute car ride away. DIG is a domestic airport with direct flights from the regional hubs of Kunming (KMG), Chengdu (CTU) and Chongqing (CKG). There are also indirect flights from the major cities like Shanghai, Beijing and Guangzhou that will stop over at one of these airports while enroute to Shangri-la. If you are arriving from an international location, you will need to fly into one of the cities listed above, then catch the domestic flight to Shangri-la County.
By Land: 
Guests may choose to start their trip from a lower elevation to get acclimatised to the altitude. The most popular first destination is Lijiang, which is a 2½ hour drive from Shangri-la city. Lijiang is an ancient centre of trade and culture. While spending a day or two in Lijiang, travellers can take in the sights and sounds of the old Shangri-la town, the Jade Dragon Snow Mountain, and the magnificent outdoor singing and dancing performance "Impression Lijiang". On the drive to The Hidden Valley Resort, you get to witness the historical first bend in the Yangtze River, and the roaring waters of the Leaping Tiger Gorge. If you are coming from Lijiang, we are happy to help arrange your transportation to The Hidden Valley Resort. A one-way trip starts at about RMB 800 (rates vary depending on number of passengers and type of vehicle).

Question 2

What airlines are served by Diqing Shangri-la Airport? How far is the resort from the airport?

Accepted Answer

Airlines served by Diqing Shangri-la Airport:
1. China Eastern Airlines | http://www.ceair.com/(http://www.ceair.com/)
2. China Southern Airlines | http://www.flychinasouthern.com/(http://www.flychinasouthern.com/)
3. Chongqing Airlines | http://www.flycq.com/(http://www.flycq.com/)
4. Lucky Air | http://www.luckyair.net/(http://www.luckyair.net/)
The Hidden Valley Resort is just 20 minutes from the airport.

Question 3

What measures should I take to prepare for the high altitude?

Accepted Answer

The Resort sits at about 3,160 metres above sea level. Due to the lower air pressure at higher altitudes, some people may experience symptoms of altitude sickness. You can choose to visit a doctor and get the appropriate prescription.

Question 4

Do I need a China visa?

Accepted Answer

Residence of certain countries require visas to enter China. Please click here (http://www.visaforchina.org/SGP_EN/generalinformation/visaknowledge/258911.shtml)for more details on China visa.

Question 5

When is a good time to visit?

Accepted Answer

Shangri-la is a multi-faceted destination, what travellers experience in one season is delightfully different than what they experience the next. With so much to offer, our adventure concierge team will recommend activities that best captures the essence of each season and out resident chef will pamper you with meals that celebrate seasonal flavours, using fresh produce from our very own organic farm or from around Shangri-la.
 
In Spring and Fall, the weather is pleasantly chilly; the air is fresh and skies are clear. You'll enjoy deep blue skies with puffy white clouds. At night, the sky is so clear that you can see stars and constellations. In spring, the valley will be covered in yellow and magenta flowers. In fall, the orange and gold colours of the leaves paint the landscape in deep and soft tones.
 
The Summer months (late June to late August) are the warmest, ranging from 27 to 31 degrees (C) during the day. As for Winter, it is filled with beautiful blue skies, and the temperatures are generally colder, especially in the mornings and evenings.
 
Simply email us at reservations@thehiddenvalleyresort.com and our Adventure Concierge will work with you to customise your itinerary and recommend seasonal activities.
 
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Question 6

The Resort offers full board lodging. What does it include?

Accepted Answer

Our full board rates (USD) are seasonal. To get a quote or make an enquiry, please email us at reservations@thehiddenvalleyresort.com
 
The Hidden Valley Resort only offers full-board lodging and this includes:
a. Accommodation 
b. Three full meals (breakfast, lunch, dinner) exclusively prepared by our chefs
c. Guided activities
d. Local transportation (including Diqing Shangri-la Airport transfers)
Check in time is 1 p.m., (excludes lunch, includes dinner). Check out time is 11 a.m., (includes breakfast, excludes lunch).

Question 7

Do you offer child rates?

Accepted Answer

Yes, The Hidden Valley Resort offers family-friendly rates.
Children below six -- complimentary when sharing room with paying adult
Children aged 6-12 pay 50% of rate when sharing room with paying adult.
Limited number of rollaway beds @USD20 per night is available.

Question 8

How do I book my stay?

Accepted Answer

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Question 9

Is Wi-Fi available at the resort?

Accepted Answer

Complimentary Wi-Fi is available in the resort, including the rooms.

Question 10

What amenities does the resort provide?

Accepted Answer

• Central heating
 • Heated mattress  
 • Heated bathroom
 • Fireplace (Selected Rooms)
 • Hair Dryer
 • Bathrobes
 • Slippers
 • Heater
 • Safe  
 • Coffee/tea
 • Complimentary Wi-Fi
The Resort provide hiking poles for those who wish to go hiking, as well as raincoats, umbrellas, and oxygen cans. 
Conserve to Preserve 
The Resort is mindful of our impact on the environment and the local culture in which we are a part of.  Please note that while  we do provide liquid hand soap, shower gel, shampoo and conditioner, we believe that disposable toiletries like  toothbrushes, shavers, and shower caps are counter to the conservation of the environment and resources. In light of that, you may wish to pack your own toiletries; however, they are available on request at the resort by contacting our GM.

Question 11

Where is Diqing Shangri-la?

Accepted Answer

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Shangri-la is located in Yunnan, China, bordered by Tibet, Sichuan, Guizhou and Myanmar. Shangri-la was formerly called Zhongdian, but it was renamed in 2001, after the Tibetan utopia in James Hiltons’ novel, Lost Horizon.

Question 12

How do I get to The Hidden Valley Resort? Which airport do I land at?

Accepted Answer

There are generally 2 ways to get to The Hidden Valley Resort.
a. By Air: The Hidden Valley Resort is served by the Diqing Shangri-la airport (DIG), a 20-minute car ride away. DIG is a domestic airport with direct flights from the regional hubs of Kunming (KMG), Chengdu (CTU) and Chongqing (CKG). There are also indirect flights from the major cities like Shanghai, Beijing and Guangzhou that will stop over at one of these airports while enroute to Shangri-la. If you are arriving from an international location, you will need to fly into one of the cities listed above, then catch the domestic flight to Shangri-la County.
b. By Land: Guests may choose to start their trip from a lower elevation to get acclimatised to the altitude. The most popular first destination is Lijiang, which is a 2½ hour drive from Shangri-la city. Lijiang is an ancient centre of trade and culture. While spending a day or two in Lijiang, travellers can take in the sights and sounds of the old Shangri-la town, the Jade Dragon Snow Mountain, and the magnificent outdoor singing and dancing performance "Impression Lijiang". On the drive to The Hidden Valley Resort, you get to witness the historical first bend in the Yangtze River, and the roaring waters of the Leaping Tiger Gorge. If you are coming from Lijiang, we are happy to help arrange your transportation to The Hidden Valley Resort. A one-way trip starts at about RMB 800 (rates vary depending on number of passengers and type of vehicle).

Question 13

Do I need a Chinese visa?

Accepted Answer

You need to apply for a visa unless you meet the following visa exemption requirements:
 
1. According to bilateral agreements, citizens of some countries (List of Agreements on Mutual Visa Exemption between the P.R. China and Foreign Countries)(http://cs.mfa.gov.cn/wgrlh/bgzl/P020140328398504621618.pdf) holding appropriate passports may enter China without a visa.
 
2. Citizens of Singapore, Brunei and Japan holding ordinary passports may enter China without a visa through the ports of entry open to foreigners provided that they come to China for tourism, family visit, business or transit, and intend to stay in China for no more than 15 days. However, the following personnel of these three countries must apply for a visa in advance if:
Read more here:(http://www.visaforchina.org/SGP_EN/generalinformation/visaknowledge/258911.shtml)

Question 14

What airlines are served by Diqing Shangri-la Airport? How far is the resort from the airport?

Accepted Answer

Airlines served by Diqing Shangri-la Airport:-

1. China Eastern Airlines | http://www.ceair.com/
2. China Southern Airlines | http://www.flychinasouthern.com/
3. Chongqing Airlines | http://www.flycq.com/
4. Lucky Air | http://www.luckyair.net/
The Hidden Valley is just 15 minutes from the airport.
Shangri-la old town is just 5.4 km or 3.4 miles from the airport and 20-25 minutes from the resort.

Question 15

Will I get mountain sickness at 3300 metres above sea level?

Accepted Answer

The Hidden Valley Resort sits on the edge of the Tibetan Plateau at 3300 meters (10500 feet) above sea level.
Acute mountain sickness is caused by the lack of oxygen in the lower air pressure that exists at higher altitudes. It usually doesn’t affect people below 8,000 feet, although it can, according to the National Institutes of Health.
What are the symptoms of altitude sickness?
These include a headache within two to 12 hours of new altitude, trouble falling or staying asleep, dizziness, tiredness, lightheadedness, increased heart rate, shortness of breath during movement, and nausea or vomiting if acute.
The best ways to prevent altitude sickness are not going too high too fast, it is better to climb slowly; travellers can start below 10,000 feet or 3,048 metres. You can acclimatise at Kunming (1,892 m/6,207') , Dali ((1,975 m/6,480') or Lijiang ) (2,400 m/7,874') and take it easy for the first 1 to 2 days before flying to Shangri-la County (3,280 m/10,370').
Try to avoid tobacco and other depressant drugs including, barbiturates, tranquilizers, and sleeping pills. These depressants further decrease the respiratory drive during sleep resulting in a worsening of the symptoms.

Medication:
Most doctors will prescribe acetazolamide, sold as Diamox, one of the few proven AMS drugs. Acetazolamide is generally given in a dosage of 500 milligrams daily, beginning 24 to 48 hours before ascent and continue for at least five days at higher altitude. The recommendation of the Himalayan Rescue Association Medical Clinic is 125 mg. twice a day (morning and night).
At the Hidden Valley Resort, our staff can give oxygen to increase oxygen pressure via
 • oxygen cans
 • oxygen tank machine.
Preventing Altitude Sickness:
Read https://www.wikihow.com/Prevent-Altitude-Sickness
If you think you have altitude sickness: Quick Tips
 • stop and rest where you are.
 • don't go any higher for at least 24-48 hours.
 • if you have a headache, take ibuprofen or paracetamol.
 • if you feel sick, take an anti-sickness medication, like promethazine.make sure you're drinking enough water.
 • avoid alcohol.

Question 16

What is the weather like? When is a good time to visit?

Accepted Answer

The best months to visit Hidden Valley are in Spring, Summer and Fall (late April to early November).
In Spring and Fall, the weather is pleasantly chilly; the air is fresh and skies are clear. You'll enjoy deep blue skies with puffy white clouds. At night, the sky is so clear that you can see stars and constellations. In spring, the valley will be covered in yellow and magenta flowers. In fall, the orange and gold colours of the leaves paint the landscape in deep and soft tones.
The summer months (late June to late August) are the warmest, ranging from 27 to 31 degrees (C) during the day. Do keep in mind that late summer (late July and August) is also the rainy season so outdoor activities may have to take place between the periods of rain. As for winter, it is filled with beautiful blue skies, but the temperatures are generally quite cold, especially in the mornings and evenings.

Question 17

What is a full board rate? What are your hotel rates?

Accepted Answer

Our rates (USD) are charged on a per person per night basis and are full board in order to provide guests with our total cultural and adventure experience. 
The Hidden Valley Resort only offers full-board lodging
 
•Our per person/nightly rate includes:
a. Three full meals (breakfast, lunch, dinner) exclusively prepared by our chefs - Guided activities for the day (one morning activity + one afternoon activity, or a longer activity that spans most of the day)
b. A comfortable night's rest in our international-class Owners' Residence or Tented Villa
c. All local transportation, including your arrival and departure transfers to/from the Shangri-la airport or town, and all activities within Shangri-la while staying with us. 
 
•Check in time is 1 p.m., (excludes lunch, includes dinner). Check out time is 11 a.m., (includes breakfast, excludes lunch).
 
Why full board?
The Hidden Valley Resort lies about 30 minutes from old town Shangri-la where shopping and bars and restaurants abound. Our Chef buys farm fresh food and takes the worry out of meals for all. As pretty much everything is included in the package price, this is the best type of board basis for those who do not plan to venture far from the hotel/resort they are staying in, or who don’t want to worry about what to do while on holiday. All your activities are customised and paid for.
 
Are half board rates available?
Yes, Half Board Rates include airport transfers, room & breakfast only.
You can either book the activities after choosing a room, ideal for those who want to explore their own daytime excursions on their own
Kindly email us to get a quote. Click here.(javascript:void(0))
 •   All rates are quoted in US Dollars.
 •   Rates are per guest per night.
 •   Half Board Rates include airport transfers, room & breakfast only.
 •   Full Board Rates include airport transfers, room, 3 meals and daily activities.
 •   Family Suites cater for 5 guests.
 •   Children below 6 years old will stay free of charge when sharing room with adults.
 •   Guests aged 6 to 12 years old will enjoy a 50% discount on the rates.
 •   US$20 per day will be levied if rollaway bed is requested.
 •   Rollaway beds are only available for Family Suites, Deluxe Suites and Tent Villas.
 •   Rates are based on a Twin Sharing basis. For Single Occupancy, a 15% surcharge will    be levied.

Question 18

Do you offer child rates?

Accepted Answer

Yes, the Hidden Valley Resort offer family-friendly rates. Children below 6 years old will stay free of charge when sharing room with adults.

Question 19

How can I book a room(s)? How do I make payment?

Accepted Answer

All reservations require payment in full and in US dollars. When the  reservation is confirmed.  Payments should be sent by inter-bank transfer to our Corporate bank account  in Singapore.  We are currently accepting payment by inter-bank transfer to our DBS bank account in Singapore. Upon confirmation of your reservation, we will send you an invoice with complete reservation and payment details. Payment can be made to our account within one week of confirmation. We will email you the bank details.

Question 20

At what time is Check-in and Check-out?

Accepted Answer

Check-out is generally at 11am. Afterwards, the rooms have to get cleaned for the upcoming arrivals. Check-in is at 1 pm.

Question 21

What sort of daily activities do you have?

Accepted Answer

Nestled in the midst of one of the last expanses of natural beauty in modern China, Shangri-la offers many unique opportunities to explore the local culture and to marvel at the magnificence of the surrounding landscape. The Hidden Valley offers two daily experiences for you to enjoy. Please click here (javascript:void(0))for more.

Question 22

Is Wi-Fi available at the hotel/in the room? Which sites are banned in China?

Accepted Answer

WiFi is available free of charge in the rooms and in public areas.
You probably already know that sites such as Facebook, YouTube or Google.com are blocked in China and that the only way to access them is with a VPN.

Which websites are blocked in China?
Here’s a list of the most popular websites which, at the moment, are blocked in China:
Social
Facebook, Twitter, Instagram, Pinterest, Tumblr, Snapchat, Picasa, WordPress.com, Blogspot, Blogger, Flickr, SoundCloud, Google+, Google Hangouts, Hootsuite.Apps, Google Play (this means that without a VPN you won’t be able to download any apps from Google Play),
Whatsapp, Telegram, Line, Periscope, KaKao Talk.Search enginesGoogle (both Google.com and the majority of local versions like Google.com.hk, Google.fr, etcetera), Duck Duck Go, various foreign versions of Baidu and Yahoo.
Video Sharing
YouTube, Vimeo, Daily Motion, Nico Video
Media
The New York Times, Finacial Times, The Wall Street Journal, The Economist Bloomberg, Reuters, The Independent, LeMonde, L’Equipe, Netflix, Google News, many pages of Wikipedia, Wikileaks.
Work tools
Google Drive, Google Docs, Gmail, Google Calendar (generally all Google services), Dropbox, ShutterStock, Slideshare, Slack, iStockPhotos, WayBackMachine, Scribd, Xing, Android, and many VPN sites
 
List is not exhaustive. Please refer to source- https://www.saporedicina.com/english/list-of-blocked-websites-in-china/

Question 23

How can I see which features are included in the price?

Accepted Answer

All rooms are comfortably furnished and look out into the meadows.:
Wi-fi in all rooms
Central heating in all rooms
Beds have electric mattress pads (winter)
Central heating in bathrooms and heated toilet seats (winter)
Tea and coffee making facilities, hot water flask and mineral water
Work space
Mini safe
Bath and face towels, hairdryer
Terry cotton bathrobes and Slippers
Shampoo, conditioner, body soap, and hand soap
Toothbrush (upon request only)Shaving razor (upon request only)
 
Our rates are seasonal and are charged on a person/night basis and are full board.
This includes 3 square meals a day, a morning activity, an afternoon activity and an excellent night's rest.
Check-In: 01:00 PM Check-Out: 11:00 AM​
 
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Question 24

What is your booking cancellation and no-show policy?

Accepted Answer

• Reservations that are cancelled 14 days or more prior to Arrival Date will receive a full  refund.
 • Reservations that are cancelled less than 14 days prior to Arrival Date and No-Shows will be subjected to a 5% processing fee.
 • Cancellations must be made in writing to    
1. reservations@thehiddenvalleyresort.com
2. GM@thehiddenvalleyresort.com
 • Refunds will take 5 business days to process and will be issued by return inter-bank transfer in the same currency as the payment made.

Question 25

Where to shop and what to buy?

Accepted Answer

Yunnan Pu Er Tea 普洱
This is Yunnan's well known tea. It is a traditional Chinese specialty that is produced in the Yunnan province where the land grows wild tea trees that are hundred to thousands of years old. The raw material for the ripe Pu-erh tea is the raw Pu-erh tea which composes of 1 bud and 2-3 leaves. Comparative to fine wine, Pu-erh teas have a collectible value which increases over time, as the flavours and textures of the tea evolve and become more complex. There are several tea shops when you walk around old town. There are fancier stores that will have a tea bar when they will serve you tea and teach you about the tea. For the tea connoissieur, there are several top grades. It is expensive and won't taste much different to the casual consumer.
Traditional Ethnic Silver Jewellery
Silver jewellery is a popular item with visitors to the area. These are traditionally hand-made pieces with local tribal and ethnic designs. When shopping for jewellery, pick the ones that will keep its original colour Sterling silver should be stamped with .925 or 925, meaning it’s 92.5% pure silver. Anything with less silver content than that may not keep its original colour. The real silver pieces will be sold by weight and will come with an official receipt. A good place to visit for an overview of Shangri La crafts would be the Yunnan MountainHeritage Foundation which features many folk artists.
Try the Yunnan Ham
Looks like prosciutto. Usually cut into bite-sized slices and stir-fried with veggies. You will find this usually in vacuum-sealed packages in many stores in Shangri-la.
Mushrooms
There will be lots of good dried mushrooms (like Matsutakes and Chanterelles) for sale in Shangri-la. Much cheaper than in most countries. You will find several vendors at the wet market. These mushrooms are locally grown and are also available fresh in July-August when they sprout.

Question 26

What food do you serve?

Accepted Answer

We feature both Asian and Western cuisine with each meal. When you check in and during your visit, we present you with options of what you would like to have for the coming meals. Like our activities, we work with you to determine your dining choices. Please advise us in advance if you have food allergies or dietary restrictions and our Chef will cook and serve nourishing in-house meals for you.

FREQUENTLY ASKED QUESTIONS

The Hidden Valley Resort

Contact Us

To ensure a cultural and adventure-rich experience in Shangri-la for our guests, The Hidden Valley Resort provides full board lodging, which includes accommodation, farm-to-table meals, guided activities in Shangri-la, airport transfers from Diqing Shangri-la airport.

Our full board rates are seasonal. To get a quote or make an enquiry, please email us here:

FREQUENTLY ASKED QUESTIONS

The Hidden Valley Resort

Contact Us

To ensure a cultural and adventure-rich experience in Shangri-la for our guests, The Hidden Valley Resort provides full board lodging, which includes accommodation, farm-to-table meals, guided activities in Shangri-la, airport transfers from Diqing Shangri-la airport.

​

Our full board rates are seasonal. To get a quote or make an enquiry, please email us here: